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About 1Stop Travel Insurance

1Stop Travel Insurance

1Stop Travel Insurance is a division of Drakefield Insurance Services Limited authorised and regulated by the Financial Services Authority. Drakefield Insurance Services Limited is a successful operator of travel insurance websites, based and operated from the United Kingdom with customers throughout the United Kingdom and Ireland. Whilst we transact business on the Internet we have a call centre that is open 7 days a week to support our Internet customers.

We are Members of the British Insurance Brokers Association, and Partner of the Association of British Travel Agents and authorised and regulated by the Financial Services Authority.

Our Online Service

At 1Stop Travel Insurance we are focused on ensuring that our customers have an easy and professional buying experience via the Internet, or our call centre. We have invested in a high level of security for any credit card or payment methods; we work in partnership with Barclays Merchant Services and Worldpay to provide an efficient and secure online buying service.

How to make a complaint about our service

Our Staff

Our staff are trained to a high professional standard. All staff have to complete a three month probation period during which they are trained in all aspects of the business.

All staff have to complete and pass a rigorous product test before being accepted full time.

Interested in joining our team? Careers at 1Stop Travel Insurance

Our Call Centre

In certain cases with more complex travel programmes, you may not always be able to fit to the usual online formula. In these cases we have professionally trained sale team at our Essex office.

Call us on 0844 482 0808 and a member of our team will personally take you through the process of buying appropriate cover. We have made a strategic decision to invest in ensuring that our telesales and support team is a resource based in the UK, to allow our team to relate to customer needs.

14 Day Money Back Guarantee

All of our policies contain a "cooling off" period which allows You to return it and obtain a full refund should you have justifiable reason to be dissatisfied with the cover provided.

How to obtain a refund

Our Commitment to You

The staff and management at 1Stop Travel Insurance are committed to ensuring that we deliver a quality insurance product at a competitive cost. We believe we do, and we continue to listen to our customers and constantly strive to improve all aspects of our service. We endeavor to be friendly and professional at all times and our priority is to make sure that all our customers have a good experience when they purchase travel insurance from 1Stop, whether online or by phone.

Our Promise of Service

Regulations and Standards

Financial Services Authority

1Stop Travel Insurance is a division of Drakefield Insurance Services Ltd. authorised and regulated by the Financial Services Authority.

 

Initial Disclosure

We are required by the Financial Services Authority to provide information about ourselves (called Initial Disclosure) and full details on the products that we offer.

1Stop Travel Insurance Initial Disclosure

1 Stop Travel Insurance are Members of the British Insurance Brokers Association, partner to the Association of British Travel Agents and a partner with the Foreign & Commonwealth Office in their Know Before you Go campaign.

For more information please click on the links below:
Financial Services Authority
British Insurance Brokers Association
Partner of Association of British Travel Agents
FCO Travel Advice - Know before you go
Data Protection Act - Your Privacy

 

Help & Assistance

Call Agents available today 10:00am to 5:00pm please call on 0844 482 0808

The Latest Travel Advice

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