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Complaints

In the event that you wish to make a complaint about 1stop Travel Insurance please contact us in writing stating the nature of your complaint.

We will acknowledge your complaint within 14 days of receipt and advise you how we intend to deal with your complaint. It is our intention to deal with your complaint within 21 days of initial acknowledgement. If we are unable to deal with your complaint or you are not satisfied with the outcome we will advise you of your options.

Please write to or email:

Lisa West - Operations Manager, www.1stoptravelinsurance.co.uk
West Wing, Miles Gray Road, Essex, SS14 3GD

 

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