1Stop Travel Insurance - Our promise of service

  • To answer all telephone calls during office hours within 30 seconds.
  • To answer all correspondence within a maximum of 5 working days from receipt.
  • To have all enquiries dealt with by trained, professional staff empowered to give clear and concise answers.
  • That Drakefield Claims Management (on behalf of underwriters and us) will determine claims within a maximum of 5 working days, once all necessary documentation has been received.
  • That Axa Assistance (on behalf of underwriters and us) will provide global 24 hours a day, 365 days a year service.
  • That we will provide a full premium refund, if for any reason the policy does not suit your particular needs. Providing that you are within the 14 days of purchase, no claim has arisen and travel or cover has not commenced.
  • To investigate any complaint regarding the failure to deliver the above promise of service
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