Privacy information
Introduction
1Stop Travel Insurance is a division of Drakefield Insurance
Services Ltd, part of the Saga and AA Group of companies.
'Drakefield' means the Drakefield group of companies. A list of
the Drakefield Group of companies can be obtained from the address
below.
'Saga' means the Saga Group of companies and all companies
within the Saga Group resident anywhere in the world.
'AA' means the AA Group of companies and Automobile Association
Personal Finance Limited (a joint venture company with Halifax Bank
of Scotland). A list of the companies within the AA Group can be
obtained from the AA address below.
Drakefield, Saga and AA (We) are committed to protecting your
privacy. We comply with the principles of the Data Protection Act
1998 and aim to maintain consistently high levels of best practice
in our processing of personal and/or sensitive personal data.
How we use information you provide us
We use the information we receive from you to provide goods
and/or services that you request, to communicate with you, and to
personalise our information sent to you. We do not sell, trade, or
rent your personal information to others.
We store all the information you provide us, including
information provided via forms you complete on our website, and
information which we may collect from your browsing. Our server, in
common with nearly all web servers, logs each page that is
downloaded from the site.
Examples of how we may personalise information might include
preparing an insurance quote for you, working out which departure
airports are near to you or when we will be delivering certain
products in your area.
Third parties may deliver some of our products to you or provide
all or part of the service requested by you. In these instances,
whilst the information you provide will be disclosed to them, it
will only be used for the administration of the service provided
(including for example claims processing), underwriting and pricing
purposes as appropriate, testing, and to maintain management
information for business analysis.
We ask for your home, mobile telephone number, and email address
to enable us to contact you in relation to an enquiry you have
made, to contact you about relevant products or services, to
contact you if there is a problem with your order, or there is
another genuine reason for doing so. If you provide us with credit
or debit card details in order to pay for a service or product, we
will keep such details secure and ensure that the details are only
used further with your consent and/or for the purposes of any
appropriate refunds.
When you enter a contest or other promotional feature, we may
ask for your name, address, telephone numbers and email address so
we can administer the contest and notify winners.
Occasionally, we may also use the information we collect to
notify you by post, telephone, mobile telephone, email and SMS
about new or existing Drakefield, Saga and AA services, products
and special offers we think you'll find valuable.
Generally by providing the requested data you consent to
Drakefield, Saga and AA using that data for administrative purposes
and for informing you of other products and services by letter,
SMS, telephone and/or email. We may also use the information we
collect to occasionally notify you about important functionality
changes to the website.
Each time you receive marketing information or a message, you
have the option to decline to receive further marketing information
from us. This is known as an 'opt-out'. If you wish to exercise the
opt-out, for Drakefield products please write to Drakefield
Insurance Services Limited, West Wing, Miles Gray Road, Basildon
SS14 3HJ, for Saga products please write to the Saga Group Data
Protection Officer at The Saga Building, Enbrook Park, Sandgate,
Kent CT20 3SE, for AA products to AA Data Protection Compliance
Manager, Fanum House, Basing View, Basingstoke, Hampshire, RG21
4EA. If you have more than one address or email address please make
sure to notify any changes to your preferences for each address or
email address you have registered with us.
As required by the Data Protection Act 1998, we follow strict
security procedures in the storage and disclosure of information
you have given to us.
If we provide information to a third party (either a provider of
a product or service, or an external data processing agency such as
a mailing house) we will exercise the strictest control over the
third party contractually, requiring it and any of its agents
and/or suppliers to:
- maintain the security and confidentiality of the information
and restrict access to those of its own employees;
- use the data for the agreed purpose only and prevent it being
used for any other purpose by any other party;
- refrain from communicating with you other than concerning the
product in question;
- return the data to us at the conclusion of any contract term
and destroy or delete any copies made of all or any part of the
information unless copies are needed to be kept to comply with
regulations.
In addition, we will restrict the information disclosed to the
absolute minimum necessary, for example, to provide the product or
service.
Our own security procedures mean that we may occasionally have
to request proof of Identity or check your presence on the
electoral roll.
In the event of telephone calls from you, we also reserve the
right to ask security questions (which we in our sole discretion
deem appropriate), in order to satisfy ourselves that you are who
you say you are.
Your consent
Before you provide any data to us, we will endeavour to make it
clear why we need it. Sometimes we may need sensitive personal data
(examples might be past medical history). When this is required we
will obtain your consent first. Otherwise, by providing us with
information, either orally or written, or by using our website, you
consent to the collection, use and processing of this information
by Drakefield, Saga and AA to provide and send you information
about their services.
A customer may properly give his or her spouse or partner's
consent over the telephone or via the website provided he confirms
that he has permission to do so. If the consent is written, the
spouse must independently endorse such consent.
Please note that we provide products and services outside the
European Economic Area (EAA). Therefore if you travel on such
holidays the information you provide may occasionally be
transferred outside the European Economic Area. From time to time
Drakefield, Saga and AA may use service providers and organisations
outside the EEA for the purpose of processing services, system
testing and maintenance. It is worth noting however that some
non-EEA countries do not afford the same level of data security as
the UK. By submitting your details, you consent to this transfer.
We will always use every reasonable effort to ensure sufficient
protections are in place to safeguard your personal
information.
Subsequent to your purchase of a product or service, we may
enter into an arrangement for that service to be provided by a new
third party. If this happens, the terms and conditions of your
contract with us will provide that you consent to the transfer and
processing of personal and/or sensitive personal data to the new
provider, subject to the requirement of the Data Protection Act
1998 and associated regulations.
How we use cookies
Cookies are text files, which identify your computer to our
server. We will automatically issue your computer with a cookie
whenever you register on our website, (or possibly when you
browse), in order to track traffic flows and to additionally make
our website easier for you to use.
Cookies themselves only record which areas of the site have been
visited by the computer in question, and for how long.
You have the opportunity to set your computers to accept all
cookies, to notify you when a cookie is issued, or not to receive
cookies at any time.
Selecting not to receive cookies can mean that certain services,
such as discounts or previous registration identification cannot
then be provided.
It is worth noting that some of the third parties present on our
Website may also issue cookies.
How to accept cookies
Netscape Communicator 8.0
On your task bar, click:
- from the Tools menu, select
Options, and then open the Site
Controls panel
- on the Sites List tab, select the
Master Setting (trust level) want to change
- in the Web Features section, the default
setting is Allow cookies, but you can change
this.
Internet Explorer 6.0
- Choose Tools.
- Then Internet Options.
- Click the Privacy tab.
- Move the slider to select the level of privacy you prefer, or
dick on Advanced for customised settings.
Internet Explorer 7.0
- Choose Tools.
- Then Internet Options.
- Click the Privacy tab.
- Then Cookies.
- Move the slider to select the level of privacy you prefer, or
click on Advanced for customised settings.
FireFox 1.0 and 2.0
- Choose Tools.
- Then Options.
- Click the Privacy icon.
- Within the Cookies section of the tab, tick
the check box which states Accept cookies from
sites.
Safari 2.0 (Apple Macintosh)
- Click on the Safari menu.
- Click on Preferences.
- Select the Security tab.
- There is a cookie section that allows you to block or accept
cookies.
Internet Explorer 8.0
1. Choose Tools and then Internet Options
2. Click the Privacy tab
3. Move the slider to choose your preferred settings.
For more specialised cookie settings click on Advanced,
check the 'Override cookie handling' button and modify the settings
to suit your requirements.
Mozilla Firefox 3.0
1. Click on Tools, then Options (or Edit | Preferences on
Linux)
2. Select Privacy
3. Select Cookies.
4. Choose your preferred settings (You can configure which sites
are allowed to set cookies, how long to keep them for, and view and
manage your existing cookies.).
Google Chrome
1. Click on the Tools menu and select Options
2. Click the "Under the Hood" tab and locate the "Security"
section
3. In the "Cookie settings" drop-down menu, choose your preferred
settings.
Google Chrome allows all cookies by default, but you can
restrict the behaviour of first-party and third-party cookies or
even block them completely.
Click on the Close button when you've finished.
How to delete cookies
Important: to remove cookies, follow the steps
in this section. Do not try to edit the cookies file on your
computer.
Netscape Communicator 8.0
On your task bar:
- from the Tools menu, select
Options, and then open the
Privacy panel,
- in the Privacy panel, display the
Cookies category (double-click on it if it's not
already open)
- click the View Cookies button. The
Stored Cookies window opens with a list of all the
cookies stored on your computer
- select one or more cookies and click Remove
Cookie, or click Remove All Cookies
Internet Explorer 6.0
- In Internet Explorer, on the
Tools menu, click Internet
Options.
- On the General tab, click
Settings, and then click View
Files.
- Select the cookie you want to delete, and then, on the
File menu, click Delete.
Internet Explorer 7.0
- In Internet Explorer, click the
Tools button, and then click Internet
Options.
- On the General tab, under Browsing
History, click Settings.
- Click the View Files button.
- Click the Name column heading to sort all the
files alphabetically and then scroll down until you see files that
begin with the prefix Cookie:. All cookies will
have that prefix, and they usually contain the name of the website
that created the cookie.
- Right-click the cookie you want to delete, click
Delete, and then click Yes.
- Closethe window that contains the list of files, and then click
OK twice to return to Internet
Explorer.
FireFox 1.0 and 2.0
- In Firefox, click the Tools button, and then
click on Options.
- Now click on the Privacy tab and click on
Show Cookies button.
- To remove a cookie from the list, select it and click
Remove Cookie.
- To remove a site's cookies, select the site and click
Remove Cookie(s).
- To remove all cookies, click Remove All
Cookies.
Safari 2.0 (Apple Macintosh)
- Click on the Safari menu.
- Click on Preferences.
- Select the Security Tab.
- Click the Show Cookies button.
- Select an individual cookie from the list and click the
Remove button.
- Or to delete all cookies, click Remove
All.
Internet Explorer 8
1. Click "Safety" on the Command bar
2. Select "Delete Browsing History"
3. Select the option for cookies and click Delete
Alternatively, Internet Explorer 8's new
InPrivate browsing feature allows users to browse
the internet without recording information from visited sites
(including cookies). To use InPrivate mode:
1. Click "Safety" on the Command bar
2. Select "InPrivate Browsing"
Mozzila Firefox 1.0, 2.0 and 3.0
1. In Firefox, click the Tools button, and then click on
Options.
2. Now click on the Privacy tab and click on Show Cookies
button.
3. To remove a cookie from the list, select it and click Remove
Cookie.
4. To remove a site's cookies, select the site and click Remove
Cookie(s).
5. To remove all cookies, click Remove All Cookies.
Google Chrome
1. Click on the Tools menu and select Options
2. Click the "Under the Hood" tab and locate the "Security"
section
3. In the "Cookie settings" section, click the "Show cookies"
button.
Select "Remove all" to delete all cookies from the list
(alternatively, you can remove all cookies created within a
specific time period by selecting the "Clear browsing data" option
in the Tools menu).
To delete a specific cookie, simply select the website that set
the cookie from the list and click on "Remove".
Click on the Close button when you've finished.
If you are not using any of the above browsers, then you should
select 'cookies' in the 'Help' function for information on where to
find your cookie folder.
If you have any doubts or do not use any of the above systems
please refer to www.allaboutcookies.org, which
explains in detail how cookies work and how they can be
managed.
Disclosure of information to third parties
As previously mentioned Drakefield, Saga and AA do not sell,
trade or rent your information and will never disclose information
about you to third parties, except to fulfil your specific orders
for a product or information in the event that third parties
deliver the relevant service. For example, if you take out an
insurance policy provided by a third party, they will need your
details in order to administer the policy and process any claims.
Other circumstances where we are operationally or contractually
obliged to pass on your information may be where third parties
administer part or all of the service, underwriting, for pricing
purposes, testing, and to maintain management information for
business analysis.
We may of course be obliged at law to pass on your information
to the Police or any other statutory authority.
Employees and employees' spouses or
partners
Personal and/or sensitive personal data of a Saga employee and
his or her spouse or partner who takes out a product and/or service
with Saga may be shared to any group company of Saga for the
purpose of operation of the product or service or for
administrative reasons (including but not limited to claim
administration which may be assisted by the employee's department
personnel). By accepting or purchasing the product or service the
employee and his or her spouse or partner provides the necessary
consent for this transfer of data.
DPA marketing consent
Drakefield, Saga and AA groups have adopted the following
procedure in gaining your consent to be placed on their marketing
lists.
When you first make an enquiry or buy a product from Drakefield,
Saga Group or the AA Group, you consent to receiving marketing
about other products and services from us. Your details are placed
on our marketing list for the group. You will be given an
opportunity to opt out of further marketing on every subsequent
communications.
Amendment and retention of information
Please advise us in writing as to any changes in your
circumstances. Obviously it is preferable for us to retain up to
date information. We will amend details as required. We are however
obliged and permitted by law and regulation to retain certain types
of data for a minimum period of time. The minimum period of time
tends to be for six years but can be longer if the statute or
regulation requires.
Subject access requests
You have a statutory right of access to accessible personal
and/or sensitive personal data that we hold about you. In order to
exercise this right, your application must be in writing for
security reasons. Please write to, Drakefield Insurance Services
Limited, West Wing, 6 Miles Gray Road, Basildon SS14 3HJ, or to the
Data Protection Officer at The Saga Building, Enbrook Park,
Sandgate, Kent CT20 3SE, United Kingdom for requests relating to
information held by Saga Group companies or to the AA Data
Protection Compliance Manager, Fanum House, Basing View,
Basingstoke, Hampshire RG21 4EA for requests relating to
information held by AA Group companies. Please refer to the
information you wish to see giving dates if possible, and enclose
your cheque for £10 payable to Drakefield Insurance Services
Limited, Saga Group Limited or AA Limited. We will not administer
Subject Access Requests by a third party unless accompanied by a
written authority of the individual who is the subject of the
request.
Your choice of information
You may change the type of material sent to you at any time.
Drakefield, Saga and the AA allow you to select which products you
wish to receive information about, and to cancel any previous
expressions of interest in particular areas. If you wish to take
advantage of this, for Drakefield products please write to
Drakefield Insurance Services Limited, West Wing, 6 Miles Gray
Road, Basildon SS14 3HJ, for Saga products please write to
Information Processing at The Saga Building, Enbrook Park,
Sandgate, Kent CT20 8SE and for AA products please write to The
Data Protection Compliance Manager at The AA, Fanum House, Basing
View, Basingstoke, Hampshire, RG21 4EA.
Changes to our Privacy Policy
If we decide to change our Privacy Policy, we will update all
relevant documentation and post any changes onto our websites so
that you are always aware of what information we collect, how we
use it and under what circumstances we disclose it.
Tell us what you think
Drakefield, Saga and AA welcome your questions and comments
about privacy. Please write to, Drakefield Insurance Services
Limited, West Wing, 6 Miles Gray Road, Basildon SS14 3HJ, or The
Group Data Protection Officer, The Saga Building, Enbrook Park,
Sandgate, Kent CT20 3SE, United Kingdom or The AA Data Protection
Compliance Manager, Fanum House, Basing View, Basingstoke,
Hampshire RG21 4EA.