This page is no longer valid

Thank you for requesting a quote. Unfortunately, Cigna Insurance Services (Europe) Ltd are no longer able to provide you with a quote for a 1stop travel insurance policy. To coincide with this, the AA has decided to stop using the 1stop brand.

Despite the AA's decision to stop using the 1stop brand, the AA continues to sell travel insurance, under the AA brand. If you would like a new quote, then please visit theaa.com, by clicking here for more information

Current policies remain unaffected

If you have an existing policy (your policy number starts with 'C1ST' or 'C1SW'), you will still have continuous cover up until your current policy expiry date. If you hold an annual policy, you will not receive a renewal invitation this year and your policy will lapse.

Useful Contact Information

If your policy number starts with 'C1ST' or 'C1SW' and you wish to make a claim or have a customer service query, please contact us using one of the methods below:

Telephone: 0330 100 7705*
Email our customer services team: servicing@1stoptravelinsurance.co.uk
Email our claims team: travel.claimsplymouth@cignainsurance.co.uk
24 hour Medical Assistance Helpline: +44 (0) 208 763 3080 (Lines open 24 hours a day, 7 days a week)

Complaints
We aim to provide you with a high level of service. However, there may be a time when you feel that our service has fallen below the standard you expect. If this is the case and you want to complain (and your policy number starts with 'C1ST' or 'C1SW'), we will do our best to resolve the situation.

Email: customerrelations@1stoptravelinsurance.co.uk
Write to: 1stop Travel Insurance Customer Relations Department, 1 Drake Circus, Plymouth, PL1 1QH

Our complaints procedure can be found in the Policy Wording document.

* Calls to 03 numbers cost no more than calls to geographic numbers (01 or 02) from both landlines and mobiles.