How to contact 1Stop Travel Insurance

Sales

0800 9125006
Mon–Fri 8am–8pm,
Sat 8am–7pm, Sun 9am–5pm

Medical emergency assistance

+44 (0) 20 8763 3080
24 hours a day, 365 days a year

Complaints

We aim to provide you with a high level of service. However, they may be a time when you feel that our service has fallen below the standard you expect. If this is the case and you want to complain, we will do our best to resolve the situation.

Write to 1Stop Travel Insurance Customer Relations Department
1 Drake Circus, Plymouth, PL1 1QH

Our complaints procedure can be found in the Policy Wording document.

If you remain unhappy with our final response, or we have not managed to provide a final response with eight weeks of your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service for help and advice.

Insurance Division Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

0800 023 4567 or 0300 123 9123


Alternatively - online sales only

Although contacting us directly is the quickest way to complain, the European Commission has set up an online platform where consumers in all EU countries can register a complaint. This can only be used for complaints about purchases made online.

The Online Dispute Resolution service (ODR) directs your enquiry to the Customer Relations Team who will handle it in the usual way. It will also let you know that the Financial Ombudsman Service (FOS) is the UK's dispute resolution body for insurance. Should you need to escalate your complaint further ODR will transmit your complaint to FOS after 30 days.

Please note that this new EU services facilitates contact only. It doesn't provide any other complaints service. You can find this platform at: http://ec.europa.eu/odr.

Please quote our e-mail address: customerrelations@1stoptravelinsurance.co.uk